About 3 years ago, I bought a Crosley Radio. It also plays phonographs, and cassette tapes, and has the ability to copy phonos or cassettes to CDs.
When I first got it, I copied several old phonos to CDs.
One night recently, I was unable to fall asleep, I had some Lady GaGa song in my head, and could NOT get rid of it, and thought I would play a cd in my Crosley radio. An instrumental cd, like Celtic Women.
Anyway, I found the cd I wanted to play, and could not get the drawer open to play the cd. It had been quite a while since I last used the Crosley, maybe a year or so.
The next day I found the phone number for Crosley and called. I get a recording informing me that it could be a 15 minute wait, and at the end of 15 minutes, leave a message, and someone would contact me within 48 hours. Well, hearing that irritated me. I wait the 15 minutes, and leave a message.
I then got on the computer to their website and filled out a form for them to contact me. And someone did. Rather quickly. I believe either later that day, or possibly the next via email.
In this email the person relayed information on how to possibly resolve the issue myself. (And the instructions were not helpful at all.) Also, in this email was information on how to send the unit back to Crosley for repair, as they do their own repairs. I would need to send $54.90 for parts and shipping. But, in the event that the unit was irreparable, they would send me a new one, at no cost to me.
They needed other info, which I replied with an email back to the original person answering my questions.
I didn't hear back the next day, or the next, or the next. A week had gone by, and still no response.
As much as I hated, I called the number, waited the 15 minutes, and left, a rather heated message.
I then found other modes of communication listed on the respondent's email, so I sent a typed fax to the number listed. Again, this letter was rather heated.
Well, I'll be darned, if I didn't get a response via email within hours.
And in this email, was an apology for the delay, and any inconvenience. And to top it off, they would wave the $54.90.
I sent out the unit on Friday, Sept.3. The following Monday was Labor Day. Crosley received my unit on Thursday Sept.6.
Today, I hear the UPS truck outside, and the only thing I could think of that should be coming would be an order from Ryan's Pet, that I just made online on Sat.
I knew that shouldn't be it, as my bank account did not have that charge showing yet.
Well, lo and behold, it is from Crosley.
A brand new unit!
Not even a week after they get my old unit.
So, sometimes it does pay to speak your mind.
And, those that know me, know that is what I do!
Especially, since I'm getting older and crankier!
s
